Return & Refund Policy

Effective Date: January 15, 2026

ClimeOne ("ClimeOne, LLC", "us", "we", "ClimeOne") provides digital services related to carbon footprint estimation, carbon impact tracking, and carbon offset contributions that are allocated to verified environmental projects. By completing a purchase or enrolling in a subscription plan, you acknowledge and agree to the terms of this Return & Refund Policy.

This policy is intended to comply with applicable U.S. federal consumer protection laws, including Federal Trade Commission (FTC) disclosure requirements, and state automatic renewal and subscription laws, including those of the State of California.

Overview of Refund Eligibility

Because ClimeOne's services involve immediate or scheduled allocation of funds toward climate projects and digital services, refund eligibility varies by product type.

Refunds are available only in the circumstances expressly described in this policy or where required by law.

One-Time Offset Purchases (Non-Refundable)

All one-time carbon offset purchases, including but not limited to:

  • "Offset Anything" contributions
  • One-time travel, household, or activity offsets
  • Standalone offset transactions

are final and non-refundable once processed.

Reason

Once a one-time offset is completed, funds are immediately applied or scheduled for allocation to environmental projects. These allocations cannot be reversed, retrieved, or reassigned.

No refunds, credits, or exchanges are issued for one-time offset purchases, except in cases of a verified billing error or where required by law.

Monthly Subscription Plans

Monthly subscription plans are billed on a recurring monthly basis via Stripe.

Cancellation Terms

  • Monthly plans may be canceled at any time
  • Cancellation prevents future billing
  • The current billing period (current month) remains active through its end
  • No refunds are issued for the current or any past monthly billing periods
  • Cancellation takes effect at the end of the current billing cycle

Stripe Alignment

Under Stripe's subscription model:

  • Charges are collected at the start of each billing period
  • Services and offsets for that period are considered delivered once the billing period begins
  • No automatic prorations occur for monthly plans

As a result, monthly charges are non-refundable once the billing period has started.

Annual Subscription Plans (Prorated Refunds for Unused Months)

Annual subscription plans are billed upfront via Stripe and may be eligible for partial refunds for unused months.

Key Terms

  • The first month of an annual plan is non-refundable
  • Offsets and services for the first month are applied or allocated immediately upon enrollment
  • Refunds may be issued only for unused, full future months
  • Refunds are calculated on a pro-rated basis, excluding the current or already-used month

Example

If a customer enrolls in an annual plan in August:

  • The August offset is non-refundable
  • The customer may request a refund for September through July (11 unused months), provided those months have not yet begun

Timing Requirements

  • Refund requests must be submitted before the start of the next unused billing month
  • Once a new monthly period begins within an annual plan, that month becomes non-refundable

Stripe Alignment

ClimeOne processes annual refunds using Stripe's manual prorated refund mechanism, consistent with Stripe's subscription billing behavior. Refunds are issued back to the original payment method when approved.

Non-Refundable Items (Summary)

The following are not eligible for refunds:

  • One-time offset purchases
  • Monthly subscription charges (current or past months)
  • The current or already-used month of an annual subscription
  • Any offsets that have been applied, allocated, or partially allocated
  • Services already rendered or in progress

Billing Errors & Exceptional Circumstances

ClimeOne may issue refunds in limited cases involving:

  • Duplicate charges caused by a technical error
  • Charges processed after a confirmed cancellation
  • Incorrect charges due to system malfunction

All such requests are reviewed individually. Refunds are not guaranteed and are issued only when a verified billing error has occurred.

Automatic Renewal & California-Specific Disclosures

To comply with California Business & Professions Code §§ 17600–17606 and California Civil Code §§ 17602 and 17604, as well as similar laws in other states:

  • Subscription pricing, billing frequency, and renewal terms are clearly disclosed at checkout
  • Customers must affirmatively consent to automatic renewal before purchase
  • A confirmation email is sent after enrollment summarizing subscription terms
  • Customers may cancel subscriptions at any time through account settings or by contacting support
  • Cancellation confirmation is provided electronically
  • No cancellation fees are charged

Nothing in this policy limits any rights that cannot be waived under applicable law.

How to Request a Refund or Billing Review

To request a refund or report a billing issue, please contact:

Please include:

  • Account email address
  • Subscription type (monthly or annual)
  • Date of purchase or charge
  • Reason for the request

Refunds, if approved, are processed back to the original payment method via Stripe.

Important Disclosures

  • ClimeOne does not guarantee specific environmental outcomes
  • Carbon impact figures are estimates, not exact measurements
  • Services are provided for informational and tracking purposes only

Effective Date: January 15, 2026