Privacy Policy

1. Introduction

ClimeOne, LLC ("ClimeOne," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Company Information:
ClimeOne, LLC
1000 North West Street Mid-Town Brandy Wine, Suite 1200
Wilmington, DE 19801
Email: [email protected]

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, postal address, and phone number
• Payment information (processed securely through third-party payment processors)
• Account credentials and profile information
• Carbon footprint calculation data and offset preferences
• Communication preferences and marketing consent
• Support requests and correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies (see Section 5)

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment processors (Stripe) for transaction processing
• Analytics providers (Google Analytics) for website usage data
• Social media platforms if you connect your account

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our carbon offset and climate services
• Account Management: To create and manage your account, process transactions, and deliver customer support
• Communication: To send you service-related communications, respond to inquiries, and provide customer support
• Marketing: To send you promotional communications (with your consent) about our services, features, and updates
• Analytics: To analyze usage patterns, improve our website and services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: To conduct business analytics, reporting, and internal operations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe) for payment processing
• Email service providers for communications
• Cloud hosting and infrastructure providers
• Analytics and data analysis services
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Respond to government requests

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your account
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights (All Users)

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Account Management: Update your account information through your account settings

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information (we do not sell your information)
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, please contact us at [email protected] or use the contact information provided below.

7.3 Virginia Residents (VCDPA)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt-out of certain processing activities.

7.4 Colorado Residents (CPA)

If you are a Colorado resident, you have rights under the Colorado Privacy Act (CPA), including the right to access, correct, delete, and obtain a portable copy of your personal data, as well as the right to opt-out of targeted advertising and the sale of personal data.

7.5 Connecticut Residents (CTDPA)

If you are a Connecticut resident, you have rights under the Connecticut Data Privacy Act (CTDPA), including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt-out of the sale of personal data and targeted advertising.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframes required by applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

For children between the ages of 13 and 18, we require parental consent before collecting personal information. If you are between 13 and 18, please obtain your parent's or guardian's permission before using our services.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal and regulatory requirements
• The potential risk of harm from unauthorized use or disclosure

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For California residents: You may also contact us through our designated agent for CCPA requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Additional State-Specific Disclosures

14.1 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. If you are a Nevada resident and would like to exercise your opt-out rights, please contact us at [email protected].

14.2 Delaware Residents

As a Delaware-incorporated company, we are subject to Delaware state laws. Delaware residents have the right to access and correct their personal information. To exercise these rights, please contact us using the information provided in Section 12.

Effective Date: January 5, 2025
Last Updated: January 5, 2025